Air Bank

Air Bank regularly introduces pioneering financial services and solutions to the Czech market, leading the way with a strong focus on customer needs. This customer-first approach attracts new clients while increasing lending volumes and income from regular retail banking services. By the end of 2025, Air Bank was serving over 1.6 million customers, supported by over a thousand employees across 32 branches in the Czech Republic.

In 2025, Air Bank received numerous accolades recognising its services, marketing, and customer-service standards. The My Air mobile app and the Zonky loan were both awarded prizes in the Golden Crown competition. Air Bank was also named Customer Bank of the Year in the CX Top 100 Brands ranking compiled by KPMG, thereby affirming its status as the Czech Republic’s customer-experience leader for the ninth consecutive year. The My Air mobile app also emerged victorious from this survey. In addition, Air Bank received the Randstad Employer Brand Award for the most attractive employer in the banking and insurance sector for the seventh time.

In 2025, Air Bank further consolidated its position as one of the leading retail banks in the Czech Republic, delivering strong financial results, expanding its product offering, and continuing to enhance its digital services.

In 2024, the bank introduced several services, including for the business community. It expanded its range of mortgage services to include options for foreign real estate and other features. It rolled out a new tablet-based service model featuring the familiar My Air mobile app interface across all branches, which is set to further enhance the already exceptional usage of the app. 

Air Bank broadened its offering by incorporating personal investing in US stocks and European ETFs into the mobile app. This service, the first of its kind on the market, is fully localised in Czech. Unity, a new brand launched in 2023 and born of a collaboration between Air Bank and O2 (both part of PPF Group), has received a strong market response by offering benefits to clients when they draw on the services of both companies. 

Zonky, the peer-to-peer lending platform that has formally been part of Air Bank since 2021, continues to operate under its own brand. The innovative payment solution Cvak, introduced in 2024, expanded into larger retail through a pilot collaboration with the Albert supermarket chain and into online shopping via the Comgate payment gateway. 

Air Bank is committed to socially responsible business practices, promoting transparency in the provision of financial services, and contributing to the development of the consumer lending market. Loans provided by both Air Bank and Zonky consistently rank at the top of the People in Need Responsible Lending Index.